This morning I was reading an article about customer service. The author was saying how sick he was of crappy customer service from companies that send out a bunch of form letters (cut & paste type replies) that don’t match his problem. I know how annoying this is. That’s why I reply personally, with a real reply, when customers email me with any kind of technical problem, etc.
Say I get an email from a customer. The email says, “Hi Chris – I just purchased the audio course yesterday and I didn’t have time to download it. Now my link has expired. What can I do?”.
When I get that email I will write back to make sure the customer knows these things:
1) I tell them that I understand the problem. I explain that the links automatically expire after 24 hours. This helps prevent digital theft.
2) I tell them I am going to reset their link immediately.
3) I tell the customer that I’m there to help, and that I’m not going to leave them hanging.
This kind of personal treatment makes customers feel good about doing business with me. I know this because of how many replies I get thanking me for the quick and helpful replies.
So how is this connected with parenting?
Imagine if your toddler or young child tells you they are hungry. The “stock answer” that many parents will give is, “Oh, I’ll feed you lunch when we get home”. Then you get a tantrum, or fussy behavior, etc.
What if you took on a “customer service” role instead. You might enter your child’s world (as I teach in the free audio lesson). You might say, “I understand you are hungry, and I’m going to help you”. You might then explain the facts if your child is old enough to understand. You can say, “We don’t have any food here. But I know we have food at home. Would you like to eat a snack as soon as we get home? I can take you there very soon if you are really hungry”.
My audio course has plenty of techniques to help with this type of situation. But if you were to just avoid using “stock answers”,which are a parent’s lazy solution to a problem, then you’ll get better results more often. Try it and you’ll see. When your child sees that you are there to help, they behave differently.
Click here to get more information about how to deal with toddlers